Privacy Policy

1. Introduction

Hazel is a service of xVentures AI Inc ("we," "us," "our"), a New York corporation that also operates Otis, a related text-based service. This Privacy Policy explains how we collect, use, and protect your information when you use Hazel or visit our website at texthazel.com.

We're committed to being straightforward about your data. If anything here is unclear, reach out — we're happy to explain.

2. Information We Collect

Via SMS

When you text Hazel, we collect:

• Your phone number
• Your name (if you share it)
• Whatever you choose to tell Hazel — reminders, notes, and anything else you ask her to remember
• If you set up a safety-net contact list, the names and numbers you provide for it

From Our Website

When you visit our website, we automatically collect:

• IP address
• Browser type and device type
• Pages visited and referring URL

3. How We Use Your Information

• To provide reminders, memory, and everyday conversation over text
• To run the quiet-period safety net — checking in and, if needed, reaching out to a contact on your list
• To manage family access grants you choose to turn on or off
• To improve service quality
• To comply with legal obligations

4. How We Share Your Information

With family members you grant access to: Hazel never shares your conversation automatically — not with anyone, unless you choose to grant access. If you choose to let someone see your status, they see a simple, limited status only. They never see your actual messages. You can review who has access anytime by texting WHO SEES THIS, and revoke anyone with a single text.

With your safety-net contacts: If you set up a contact list for the quiet-period safety net, Hazel only reaches out to someone on that list if she hasn't heard from you for an extended period — and only after that person has confirmed by replying to a one-time text. Being on your contact list does not give someone ongoing access to your information.

With third-party vendors: We use Twilio for SMS messaging and cloud hosting providers to run our service. These vendors process data on our behalf and are contractually required to protect it.

If required by law: We may disclose information to comply with a legal obligation or to protect safety.

5. SMS Messaging

6. Data Retention & Deletion

We retain your information (phone number, saved reminders, contact list) to provide ongoing service.

When you request deletion, we remove your data promptly, subject to any legal retention obligations.

7. Data Security

We use industry-standard security measures to protect your information, including database-level access controls that enforce who can see what.

No system is 100% secure and we cannot guarantee absolute security, but we take this seriously and act quickly if we become aware of any issues.

8. Your Rights

You have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data

California residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell your personal information.

To exercise any of these rights, email privacy@xventuresai.com.

9. Elder Data & Family Access

Hazel is built around one architectural promise: your conversation belongs to you. By default, no one else can read your messages unless you choose to grant access.

10. Children's Privacy

Our service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via SMS or by posting the updated policy on this page. Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us